# Joseph Name [email protected] • Plainfield, IN, USA • linkedin.com/in/joename --- ## Summary Technology operations leader with 24+ years integrating systems, automating processes, and implementing governance frameworks in regulated environments. Skilled in process mapping, vendor integration, and building automation solutions using Python and scripting. Experienced in designing workflows that connect tools, data, and stakeholders while ensuring compliance and auditability. Member of the Beneficial AI Foundation, contributing to AI-safety and responsible governance initiatives. ## Experience ### State of Indiana, IT Infrastructure Manager **Jan 2019 – Present** - Design and implement process automation and workload scheduling solutions using Python and Bash, reducing manual effort and improving operational consistency. - Lead modernization projects integrating new vendor solutions into legacy environments with zero downtime, coordinating across technical teams and business stakeholders. - Develop and enforce governance policies, compliance frameworks, and data protection practices spanning multiple agencies and systems. - Manage multimillion-dollar vendor contracts for hardware, software, and managed services, ensuring SLA performance, technical accuracy, and regulatory conformance. - Coordinate intake and prioritization of infrastructure requests, brokering delivery commitments based on capacity and business value. - Conduct risk assessments and coordinate remediation efforts to maintain audit readiness and operational resilience. ### State of Indiana, Quality Assurance Manager / Senior Systems Administrator - Managed mainframe and data-center operations including personnel training, process validation, and performance testing of vendor-supported systems. - Administered Unix/Linux infrastructure lifecycle, enforcing security policies and coordinating with external vendors on system integration. ### Spectrum Consulting, Technical QA Specialist - Delivered technical oversight for large-scale public-sector IT modernization and multi-vendor integration projects. - Validated contract adherence, tested systems integration, and verified compliance with technical and regulatory standards. - Achieved over $200M in verified savings through technical QA, vendor accountability, and defect remediation. ## Education **University of Arkansas** — Computer Engineering **United States Navy** — Data Processing ## Licenses & Certifications DCIE • DCOM • DCM • DCE • DCIS • DCOS • DCTP • DCES International Data Center Authority ## Skills Process Mapping & Workflow Design • Automation (Python, Bash, PERL) • Systems Integration • Vendor Management & SLA Governance • Policy & Compliance Frameworks • Risk Assessment • Infrastructure as Code (NixOS) • Cloud Platforms (Azure, GCP) • Cross-functional Stakeholder Coordination • Change Management